FAQs


Orders are dispatched within 7 working days after the order being placed. All our pieces are made to order, as we do not believe in stocking.

WHAT IF I WANT TO RETURN/EXCHANGE WHAT I BUY? HOW?

You can return or exchange the product if you’re unhappy with the product J

You can email us at contact@thethirdfloorclothing.com with the following details:

  1. Your subject being ‘RETURN OF ORDER’ or ‘EXCHANGE OF ORDER’
  2. Reason for exchange/return
  3. Mode of payment for reimbursement with details
  4. In case of exchange, please mention the size you want it to be exchanged with. Exchange is only applied to the same product

Make sure the product is in proper condition with the tags intact and in the same packaging as received by you. Any product with stains on it or with any damage will not be accepted.

You can courier back the garment to us in the address below:

Saloni Creations, 86 Maplawadi, 72 Motisha Lane, Mazgaon, Mumbai – 400010, Maharashtra, India.

Once we receive the garment in proper condition, we shall reimburse the money to you to complete the procedure for return.

In case of exchange, once we receive the garment from you and is approved post quality check, we will dispatch the new piece. It should take 3 working days from the day of dispatch for the product to reach you. If there is any delay from our end, we will keep you informed.

DO YOU HAVE A PHYSICAL STORE?

No, we do not. For all those aware that we used to have a store in Colaba, Mumbai, we currently do not stock there.

Any store opening will be announced on the wesite and other social media platforms. Till then, you can buy with us online.

WHO ARE YOUR STOCKISTS?

We are currently not stocking anywhere.